Terms & Conditions
To ensure you have a smooth and enjoyable experience with our services, please take a moment to review our general terms and conditions.

Each membership tier has variance in their terms and conditions, for improved readability, we have put our general terms and conditions at the top and then sectioned these into Individual Membership and Academy Membership. Please note the any alternative membership titling is governed by all terms and conditions outlined below.

By continuing to use our services and participating in our sessions, you acknowledge that you have read, understood, and agree to comply with the terms and conditions.

‍Cancellation - a one-off change to your training schedule
‍Termination - a permanent change to your training schedule
‍Service Fee - The per-session fee payable at the centre
‍Membership Fee - The recurring monthly fee paid via standing order


General Terms and Conditions
‍
Starting Your Membership
- We offer a 14-day cooling-off period on the first monthly membership payment for new members. Less the cost of your branded training kit (if already dispatched and unless returned unused).
- Your membership begins immediately after activation through Stripe Payments, our secure third-party payment processor, and will renew automatically unless you cancel in writing.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.
- Membership fees must be collected in advance (in other words, every month for the period that follows).
- Membership account holders must be 18+.

Upgrading / Downgrading Your Membership
- If you upgrade or downgrade your membership type, your membership fee will change to the current rates advertised for a new member.
- Contact your local Head Coach or our Membership Team to upgrade or downgrade your membership.

Sibling Membership(s)
- For Individual Membership, both siblings may be included under one active Individual Membership, with individual sessions booked and charged per member as usual.
- For Academy Membership, each sibling must hold an activate Academy Membership.

If Your Monthly Payments Fail
- If the bank returns a failed payment on your account, the fee will automatically retry to be collected before we contact you via email. You will be advised of the failure on arrival at your next visit.
- Cancelling your standing order does not mean you have given us notice to end your membership.
- You must provide written notice in accordance with these membership terms.
- Your membership may be suspended if payments are overdue by 14 days or more.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary.

Terminating Your Membership
- To terminate your booking, you must give a minimum of 14 days' written notice by email to your local Head Coach or our Membership Team.
- During the notice period, your weekly session will continue as scheduled, and you’re welcome to attend as normal or reschedule to another day.  
- If a session is missed, it will be treated as a no-show and charged in line with our terms and conditions.
- After the notice period ends, your membership will be fully terminated, and no further payments will be applied.
- We may, at our discretion and within immediate effect, terminate your membership if you or your guest act in a way which prevents other members from enjoying Calculated Performance.
- Even after the termination of your membership, all outstanding fees or balances must be settled. This includes, but is not limited to, overdue membership fees, service fees, and any invoices raised during the notice period.

Other Terms
- We (Calculated Performance Ltd) are a company registered in England and Wales. Our company registration number is 12681815.
- Your membership fees are non-refundable in cases of your absence, unsafe weather, or external factors outside our control.
- The membership account holder must be at least 18 years old
- In the rare event that we have to cancel our services for any reason, you will not be charged for the cancelled session.


Individual Membership Terms and Conditions
‍
Booking
- After you have activated your membership, your booking will automatically repeat until you inform us otherwise.
- You must inform us of any session(s) you are unable to attend by emailing your local Head Coach or our Membership Team at membership@calculatedperformance.co.uk
‍‍
Cancellation Policy
- If you notify us within 36 hours of your scheduled session, a cancellation fee of 100% of the service fee will be charged.
- Missed sessions without prior notice will be treated as no-shows and automatically charged the full service fee.
- The cancellation fee helps us meet financial obligations related to pitch hire and coaching fees.

Fees
- Prices may vary by centre across the UK.
- An initial service fee is required to cover your introductory session before activating your membership.
- Any late cancellation or outstanding fees may be automatically collected using the payment method saved to your file

Guests
- You can introduce guest(s) (one guest at any one time) to experience a session with you. You must book your guest onto your existing booking through CP:360. You are responsible for making sure your guest(s) are aware of, and keep to, our terms and conditions.


Performance Academy Membership Terms and Conditions

Booking
- After you have activated your membership, you'll be granted access to Spond to reserve your academy session(s).
- You must reserve your attendance in advance of each academy session.
- You must inform us of any session(s) you are unable to attend by emailing your local Head Coach or our Membership Team at membership@calculatedperformance.co.uk.
‍‍
Cancellation Policy
- If you notify us within 36 hours of your scheduled session, our Membership Team will update your attendance to avoid a no-show strike.
- Missed reserved sessions, without prior notice will be treated as no-show, and will count as one strike.
- If you get three strikes in any 90-day period then we'll temporarily suspend your rights to reserve academy sessions outside of your house centre for one month.

Fees
- Prices may vary by centre across the UK.
- An initial service fee may be required to cover your introductory session before activating your membership.
- Any outstanding fees may be automatically collected using the payment method saved to your file

Guests
- You can introduce guest(s) (one guest at any one time) to experience a session with you. You must book your guest onto your existing booking through CP:360. You are responsible for making sure your guest(s) are aware of, and keep to, our terms and conditions.