The boring stuff.

PRINCIPAL TERMS
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1.1 - This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process.
1.2 - This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
1.3 - You will be entitled to all the rights and privileges set for the Type of Membership chosen.
1.4 - You cannot transfer this agreement to anyone else

STANDING ORDER FEES AND CHARGES
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2.1 - The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Standing Order. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and entitle the member to a training top.
2.2 - If you are looking to cancel your membership there may be an admin fee charged at the point at which you cancel.
2.3 - Your second Standing Order for monthly membership fees will be collected one month after you joined. Subsequent collections for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
2.4 - If any Standing Order is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
2.5 - You agree to advise us immediately of any change to the Members Details provided.

STANDING ORDER PRICES
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3.1 - From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.
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TERMINATION

4.1 - MONTHLY MEMBERSHIPS

‍4.1.1 - You may terminate your membership with 14 day's notice, by cancelling your standing order with your bank, allowing 4 working days for the bank to action this.
4.1.2 - You may also terminate your membership at any point by contacting us at hello@calculatedperformance.co.uk, a member of our team will then manually cancel your membership with us.
4.1.3 - In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

‍4.2 - GENERAL BOOKING

‍4.2.1 - If you wish to terminate your ongoing bookings or subscription with us, a written notice of at least 14 days is required. Failure to provide the specified termination notice may result in the payment of additional fees or charges.

GENERAL TERMS & CONDITIONS

CANCELLATION POLICY

5.1 - COVID-19
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5.1.1 - Due to the recent government announcement, made on the 21/02/22, there will be no exceptions made to our cancellation policy regarding Covid-19.
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5.2 - GENERAL
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5.2.1 - Our cancellation policy is designed to minimise no-shows and ensure the smooth operation of our services. It also helps us meet financial obligations related to pitch hire and coaching fees. We appreciate your cooperation in adhering to the following guidelines:
5.2.2 - Cancellation Notice: If you need to cancel your session, please provide at least 36 hours' notice. We will always make every effort to find an alternative session within the same week to avoid charging a cancellation fee.
5.2.3 - Cancellation Fee: If you cancel within 36 hours of your scheduled session, a cancellation fee of 100% of the session price will be charged. This fee helps us cover the costs associated with the reserved time and resources that could have been allocated to another player.
5.2.4 - Outstanding Cancellation Fees: To ensure continued access to our services, it is necessary to settle any outstanding cancellation fees immediately. Once the fees have been paid, you may resume using our services as usual.
5.2.5 - Service Cancellations by Us: In the rare event that we have to cancel our services for any reason, you will not be charged for the cancelled session. If you have already made a payment for the cancelled session, we will offer a refund in the form of credit with us.
5.2.6 - No-Show Policy: If you fail to attend a scheduled session without prior notice or cancellation, it will be considered a no-show. No-shows are subject to the full session fee and will be charged automatically. It may result in the loss of future booking privileges.
5.2.7 - Refund Policy: Our refund policy may vary depending on the circumstances. In most cases, refunds will be issued in the form of credit for future sessions or services. We understand that exceptional circumstances can arise, and we strive to maintain a fair and flexible approach to cancellations. Please contact us if you have any questions or require further assistance regarding our cancellation policy.

By continuing to use our services and participating in our sessions, you acknowledge that you have read, understood, and agree to comply with the terms and conditions of our cancellation policy as outlined above.
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6 - MISCELLANEOUS TERMS
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6.1 - Membership Account Holder must be 18 or older.6.2 - If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
6.3 - We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
6.4 - There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
6.5 - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
6.6 - As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
6.7 - This agreement is governed by English Law.
6.8 - We may terminate this agreement with immediate effect on notifying you if you are in breach of the Company Rules.
6.9 - To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

7 - INFORMATION ABOUT US
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7.1 - We are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.
7.2 - If you have any questions, please contact us. You can contact us by emailing us at hello@calculatedperformance.co.uk
7.3 - If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us at: Calculated Performance, Merseyway Innovation Centre, Stockport, SK1 1PN.

8 - PROMOTION TERMS
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8.1 - Calculated Performance Ltd reserves the right to end any promotion without warning at any time.
8.2 - Any prizes offered by Calculated Performance must be claimed within 21 Days of announcement of the winners. Calculated Performance have 45 days to issue any prize.

9 - MEMBERSHIP PROMOTION TERMS
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9.1 - Membership Account Holder must be 18+ to join.
9.2 - Calculated Performance withholds the right to change or remove the offer at any time.
9.3 - This offer cannot be converted into a cash prize.
9.4 - Offer cannot be transferred to another person.
9.5 - Offer cannot be used in conjunction with another offer.
9.6 - Offer is only available to new clients.

Calculated Performance ("we", "our", "us") take your privacy very seriously. This Privacy Notice sets out how we use and look after the personal information we collect from you. We are the data controller, responsible for the processing of any personal data you give us. We take reasonable care to keep your information secure and to prevent any unauthorised access to or use of it.

What personal data we hold on you.

‍Personal data means any information about an individual from which that individual can be identified. We collect, use, store and transfer some personal data of our participants and their parents or guardians, and other clients. You provide information about yourself when you book a session, and by filling in forms at an event or online, or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, date of birth, address, e-mail address, phone number, gender, and the contact details of a third party in the case of an emergency. We may also ask for relevant health information, which is classed as special category personal data, for the purposes of your health, wellbeing, welfare and safeguarding. Where we hold this data it will be with the explicit consent of the participant or, if applicable, the participant’s parent or guardian. Where we need to collect personal data to fulfil our responsibilities and you do not provide that data, we may not be able to honour or administer your booking. Why we need your personal data We will only use personal data for any purpose for which it has been specifically provided. The reason we need participants’ and clients’ personal data is to be able to run the business and to arrange sessions; to administer and provide the services you are signing up to when you book with us. Our lawful basis for processing your personal data is that we have a contractual obligation to you as a participant or client to provide the services you are registering for.We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Purpose/ Processing Activity Lawful Basis for processing under Article 6 of the GDPR.

• Processing enquiry forms and payments.
• Performance of a contract.
• Organising Sessions.
• Performance of a contract.
• Sending out updates regarding your session.
• Performance of a contract.
• Sharing data with coaches, managers or officials to run training sessions or enter eventsPerformance of a contract.
• Sharing data with third-party service or facility providers.
• We have a legitimate interest to run the organisation efficiently and as it sees fit.
• Provision of some third-party services is for the benefit of us, participants and its clients.• Sharing anonymised data with a funding partner as a condition of grant funding e.g. Oldham Enterprise Trust.
• We have a legitimate interest to run the organisation efficiently and as it sees fit.
• Application for funding is a purpose that benefits us, the participants and its clients.
• Use of promotional material, including social media.

‍Consent.

‍We will only publish your personal data in the public domain, including images and names, if you have given your consent for us to do so. In the case of children under the age of 13 then only with the consent of parent/guardian.

Sending out marketing information such as newsletters and information about promotions and offers we may run.

We will only send you direct marketing if you are an existing client, participant or other associated individual and you have not previously objected to this marketing, or, you have actively provided your consent.

To ensure we understand possible health risks.

We will only process details on your medical history with your consent.

‍Who we share your personal data with?

‍When you sign up for our services your information, will be kept for our personal records. If you are a player under the age of 13, we will record your age, name and D.O.B. We may share your personal data with selected third parties, suppliers and sub-contractors such as coaches or session organisers. Third-party service providers will only process your personal data for specified purposes and in accordance with our instructions. We may disclose your personal information to third parties to comply with a legal obligation; or to protect the rights, property, or safety of our participants, clients or affiliates, or others. Our data processing may require your personal data to be transferred outside of the UK. Where we transfer your personal data overseas it is with sufficient appropriate safeguards in place to ensure the security of that personal data. Protection of your personal data We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

‍How long we hold your personal data?

‍We keep personal data on our participants and clients while they continue to be a participant or client or are otherwise actively involved with us. We will delete this data within 1 month after a participant or client has left or otherwise ended their membership or affiliation, or sooner if specifically requested and we are able to do so. We may need to retain some personal data for longer for legal or regulatory purposes.

‍Your rights regarding your personal data.

‍As a data subject you may have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain kinds of processing of your personal data, including direct marketing; to the portability of your personal data and to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject, you are not obliged to share your personal data with us. If you choose not to share your personal data with us we may not be able to register or administer your membership. We may update this Privacy Notice from time to time and will inform you of any changes in how we handle your personal data.

RETURNING AN ITEM
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You can return an item within 30 days after receiving your order. Everything you return should be in original condition. Make sure you don’t cut off tags if there are any. Pack all items in their original packaging.

HOW TO RETURN AN ITEM

You can return an item by posting to:

Calculated Performance,
Office 11,
Merseyway Innovation Centre,
SK1 1PN

REFUNDS

Once your return arrives at our warehouse and the quality has been approved, we’ll initiate your refund. A refund to your bank may take up to 14 business days.

CALCULATED PERFORMANCE REFER A FRIEND GUIDE
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The Refer a Friend programme is a great way for you and your friends to receive an exclusive discount on your Calculated Performance service. It's simple: every person you refer will save £10 on their first session, and you'll get £20 off your next session!

HOW TO REFER YOUR FRIEND AND CLAIM YOUR DISCOUNT

1. Spread the word to your friends, and get them to enquire.

2. Ask them to quote your name during the booking process.

3. We will then apply a discount to your next session, and your friends first session.

TERMS AND CONDITIONS
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- The referred friend is offered a discount code for £10 off their first session.
- The referrer will receive a discount on their next session of £20 when your friend is booked in.
- In order for the referrer to qualify for the reward, the referred friend must be a new client to Calculated Performance.
- Multiple discounts cannot be accumulated to be used on one order, only one discount per session.
- Referral offers are not valid in conjunction with any other offers or discounts.
- Any rewards will be revoked if a refund is requested on the order for which the reward was offered.