Legals

INTRODUCTION
To help you get the best out of Calculated Performance and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. A reminder that by continuing to use our services and participating in our sessions, you acknowledge that you have read, understood, and agree to comply with the terms and conditions. The language we use should make these terms and conditions as clear as possible.

To help make these terms and conditions easy to read, we have split them into two parts.

Part A – terms and conditions of membership
All members must keep to the same terms and conditions

Part B – rules when present at a centre
These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, and our other members to share during every visit to your local centre.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.

PART A - TERMS AND CONDITIONS OF MEMBERSHIP
‍You and your – the lead member
We and us – Calculated Performance LTD
Your centre – the Calculated Performance centre which you attend

Cancellation - a one-off change to your training schedule
Termination - a permanent change to your training schedule
Service Fee - the fee you will pay at your centre, billed per session
Membership Fee - the fee you pay on standing order, billed per month

FEES AND PAYMENTS
‍
- Prices may vary depending on location in the UK.
- An initial service fee is paid in advance to cover your introductory session prior to the activation of your membership.
- Your membership will begin immediately once you activate this through Stripe Payments, a third-party payment specialist who are compliant with payment card industry data security standards, and will continue automatically until you instruct us otherwise.
- Membership Fees are non-refundable in the event of your child’s absence, unforeseen circumstances such as unsafe weather, or if we are prevented in performing our obligations by an event outside our control.
- You can terminate your booking any time by giving at least 30 days' notice in writing. The 30 day notice period will begin from the date you requested the termination.
- To terminate your membership, you must submit a completed cancellation request form. The form will require you to provide your membership email, contact information, and the reason for your cancellation.
- Your child may still attend scheduled coaching sessions during this notice period.
- Upon termination of your membership, all of your rights and privileges associated with your membership will cease. Any outstanding balance owed to us will be due and payable immediately.
- It is your responsibility to ensure you remain up to date with membership fees, updating billing details when necessary. Service fees are to be paid on arrival.
- We may suspend your membership should any payments fall overdue for more than 14 days.

CANCELLATION POLICY
‍‍
- Due to a government announcement, made on the 21/02/22, there will be no exceptions made to our cancellation policy regarding Covid-19.‍
- Our cancellation policy is designed to minimise no-shows and ensure the smooth operation of our services. It also helps us meet financial obligations related to pitch hire and coaching fees.
- If you need to cancel your session, please provide at least 36 hours' notice. We will make every effort to find an alternative time slot, within the same week, to avoid charging a cancellation fee.
- If you cancel within 36 hours of your scheduled session, a cancellation fee of 100% of the service fee will be charged. This fee helps us cover the costs associated with the reserved time and resources that could have been allocated to another member.
- It is necessary to settle any outstanding cancellation fees immediately. Once the fees have been paid, you may resume using our services as usual.
- In the rare event that we have to cancel our services for any reason, you will not be charged for the cancelled session. If you have already made a payment for the cancelled session, we will offer a refund in the form of credit with us.
- If you fail to attend a scheduled session without prior notice or communication, it will be considered a no-show. No-shows are subject to the full service fee and will be charged automatically.

MISCELLANEOUS TERMS‍

- Membership Account Holder must be 18 or older.
- If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
- There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency.
- To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.
‍- We are a company registered in England and Wales. Our company registration number is 12681815. Our registered VAT number is 351 4285 12.
- If you have any questions, please contact us. You can contact us by emailing us at hello@calculatedperformance.co.uk
- If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us at: Calculated Performance, Merseyway Innovation Centre, Stockport, SK1 1PN.
‍- Calculated Performance Ltd reserves the right to end any promotion without warning at any time.
- Any prizes offered by Calculated Performance must be claimed within 21 Days of announcement of the winners. Calculated Performance have 45 days to issue any prize.
‍- Promotional offers are only available to new clients, unless specifically stated otherwise.

PART B - RULES WHEN PRESENT AT A CENTRE
- You must pay your service fee on arrival to a Head Coach.
- For safety and maintenance reasons, we do not allow the following onto the playing area: chewing gum, animals (except for assistance dogs), metal studded football boots, cigarettes.
- If you suffer an accident or injury at a centre, you must report it and the circumstances under which it happened to the Head Coach on duty immediately.
- Children aged 11 or under must be supervised at all times by a member over the age of 18. However, this does not apply if they are taking part in a service we organise which parents and guardians do not need to be present.
- You can use the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in the car park.
- You may take photographs and video recordings at your centre for your own personal use provided that you keep to the rules.
- You must not take photographs or videos of any children under 18 other than your own.
- Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.
- If a member of our team asks you to stop filming or taking photographs you must do so.
‍