TERMS & CONDITIONS

MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS
1.1 - This agreement commences once you have indicated your acceptance in the Declaration section of the sign up process.
1.2 - This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
1.3 - You will be entitled to all the rights and privileges set for the Type of Membership chosen.
1.4 - You cannot transfer this agreement to anyone else

DIRECT DEBIT FEES AND CHARGES
2.1 - The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to a Welcome Box.
2.2 - If you are looking to cancel your membership there may be an admin fee charged at the point at which you cancel.
2.3 - Your second Direct Debit for monthly membership fees will be collected one month after you joined. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
2.4 - If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
2.5 - You agree to advise us immediately of any change to the Members Details provided.
2.6 - A monthly charge is applied if you freeze your membership. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze only applies to monthly memberships and will start from your payment date. Please be aware this must be actioned at least 3 working days prior to your payment date. 

DIRECT DEBIT PRICES
3.1 - From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice. 

TERMINATION
4.1 - MONTHLY DIRECT DEBIT MEMBERSHIPS
4.1.1 - You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. 
4.1.2 - You may also terminate your membership at any point by contacting us at hello@calculatedperformance.co.uk, a member of our team will then manually cancel your membership with us. 
4.1.3 - In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

GENERAL TERMS & CONDITIONS

CANCELLATION POLICY

5.1 - COVID-19
5.1.1 - Due to the recent government announcement, made on the 21/02/22, there will be no exceptions made to our cancellation policy regarding Covid-19.

5.2 - GENERAL
5.2.1 - We operate a cancellation policy to minimise the number of no-shows as this then takes away a potential session that another player may have been able to have. If you cancel within 48 hours of your session then 100% of the price is required. Please note, before charging we will always try to find an alternative session within the same week to avoid charging the cancellation fee. Unfortunately, you cannot carry on with using our services if you have outstanding cancellation fees with us. Once the fees have been settled then the use of our services may continue.In the instances where we have to cancel our services for any reason whatsoever, you will not be asked to pay for our services. If you have already paid for our services prior to us having to cancel then we will offer a refund in the form of credit with us.

6 - MISCELLANEOUS TERMS
6.1 - Membership Account Holder must be 18 or older.
6.2 - If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
6.3 - We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
6.4 - There may be occasions where we have to close all, or part of, our services of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
6.5 - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
6.6 - As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
6.7 - This agreement is governed by English Law.
6.8 - We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
6.9 - To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

7 - INFORMATION ABOUT US
7.1 - We are a company registered in England and Wales. Our company registration number is 12681815 and Our registered office is at Blue Pit Mill, Queensway, Rochdale, OL11 2YW. Our registered VAT number is 351 4285 12.
7.2 - If you have any questions, please contact us. You can contact us by emailing us at hello@calculatedperformance.co.uk
7.3 - If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Calculated Performance Ltd at hello@calculatedperformance.co.uk. We will confirm receipt of this by contacting you by email.

8 - PROMOTION TERMS
8.1 - Calculated Performance Ltd reserves the right to end any promotion without warning at any time.
8.2 - Any prizes offered by Calculated Performance must be claimed within 21 Days of announcement of the winners. Calculated Performance have 45 days to issue any prize.

9 - £0 JOINING FEE AT SELECTED VENUES
9.1 - Membership Account Holder must be 18+ to join.
9.2 - Calculated Performance withholds the right to change or remove the offer at any time.
9.3 - This offer cannot be converted into a cash prize.
9.4 - Offer cannot be transferred to another person.
9.5 - Offer cannot be used in conjunction with another offer.

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